Returns & Cancellation Policy
Here is how to request an order cancellation, size exchange, return review, or refund for a Kaya Liora purchase.
Cancel an order
If you need to cancel, contact us as soon as possible with your order number. We can review a cancellation request while an order is still being prepared. Once it has been handed to the carrier, cancellation may no longer be possible; contact us and we will explain the available next steps.
If Kaya Liora cancels an order after payment, the applicable amount will be returned through the original payment method or another method arranged with you, subject to payment-provider processing.
Size exchanges
As shown on our product pages, you may request a size exchange within 7 days of delivery. The garment must be unworn, unwashed, unaltered, and returned with its original tags and packaging. Exchanges depend on the requested size being available.
Please contact us before sending an item back so our team can confirm eligibility and share the return instructions. Do not ship an item without first contacting us.
Damaged, defective, incorrect, or materially different items
If an item arrives damaged, defective, incorrect, or materially different from its description, contact us promptly with your order number and clear photos where possible. We will review the issue and confirm the appropriate next step, which may include a replacement, exchange, or refund as applicable.
A request to contact us promptly helps us investigate the delivery, but nothing in this policy removes rights available to you under applicable consumer law.
Refunds
Where a refund is approved or required, it will generally be issued to the original payment method. The time for the amount to appear can depend on the bank, payment provider, or payment method used. Our team will share any available refund status information.
If the order was paid by cash on delivery, contact us so we can confirm the appropriate refund method. Never send a password, card PIN, or one-time passcode to request a refund.
How to make a request
- Open the Contact page and send us your order number.
- Tell us whether you are requesting a cancellation, exchange, return review, or refund.
- For an item issue, include clear photos of the item and its packaging when possible.
- Wait for our team to confirm the next steps before shipping an item back.
Please use the contact details shown on the Contact page. Include the email address or phone number used for the order so we can locate it.
Your consumer rights
This page describes our store’s request process. It does not limit any rights or remedies available under applicable law. If a term here conflicts with a legal requirement, the applicable requirement will prevail.
Need help with an order?
Send our team your order number and a short description of what happened.